Shipping Policy

Last Updated: June 2026

Welcome to Vistora. We are committed to delivering your orders safely and efficiently. Please review our Shipping Policy to understand how we process, ship, and deliver your purchases.

Order Processing

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high demand, order processing times may be slightly extended. If there is a significant delay, we will notify you via email.

Shipping Times

Estimated delivery times vary depending on your location:

Domestic Shipping

• Processing Time: 1–3 Business Days

• Delivery Time: 3–7 Business Days

International Shipping

• Processing Time: 1–3 Business Days

• Delivery Time: 7–20 Business Days

Please note that delivery times are estimates and may vary due to customs clearance, weather conditions, carrier delays, or other unforeseen circumstances.

Shipping Costs

Shipping fees are calculated at checkout based on your location and selected shipping method.

We may occasionally offer:

• Free Shipping Promotions

• Discounted Shipping Rates

• Seasonal Shipping Offers

Any applicable shipping charges will be clearly displayed before you complete your purchase.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking information.

Tracking updates may take 24–48 hours to appear after the shipment has been dispatched.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided:

• Shipping delays may occur.

• Additional shipping charges may apply.

• Vistora is not responsible for orders delivered to incorrectly provided addresses.

Please contact us immediately if you notice an error in your shipping information.

Lost or Delayed Shipments

While we work with trusted shipping partners, occasional delays may occur.

If your package appears delayed:

1. Check your tracking information.

2. Contact the shipping carrier.

3. Reach out to our support team for assistance.

We will do our best to help resolve any shipping-related issues.

Damaged Packages

If your package arrives damaged:

1. Take photos of the package and product.

2. Contact us within 48 hours of delivery.

3. Include your order number and photos when contacting support.

We will review the issue and provide an appropriate solution.

Customs, Duties & Taxes

For international orders, customs duties, import taxes, and related fees may be charged by your country's customs authorities.

These charges are the responsibility of the customer and are not included in the product or shipping prices unless otherwise stated.

Delivery Issues

Vistora is not responsible for:

• Delays caused by shipping carriers.

• Customs processing delays.

• Weather-related disruptions.

• Incorrect shipping addresses provided by customers.

• Stolen packages after confirmed delivery.

Contact Us

If you have any questions regarding shipping, please contact our customer support team.

Email: support@vistora.com

Thank you for shopping with Vistora. We appreciate your trust and look forward to delivering a great shopping experience.